Privacy Policy

Villa Tokara respects your privacy. Whether you're booking a stay, browsing our website, or signing up for our newsletter, we are committed to protecting your personal data.

1. Who We Are

Villa Tokara is a boutique hotel located at Penstraat 55, Willemstad, Curaçao. This policy applies to all users of our website and guests who interact with us, including those from the EU/EEA and the United States.

2. Information We Collect

We may collect the following categories of information:

  • Identifiers – name, email, phone number, address, nationality

  • Booking Details – dates, preferences, room type, guest count

  • Payment Data – handled securely by our payment provider (we do not store full card details)

  • Communications – emails, contact forms, reviews, preferences

  • Device/Usage Data – IP address, browser, cookies, location (limited)

We collect this data directly from you or automatically via cookies.

3. How We Use Your Data

We use your data to:

  • Confirm and manage your booking

  • Communicate with you pre- and post-stay

  • Process payments and refunds

  • Comply with legal requirements (e.g., local guest registration)

  • Improve our website and services

  • Send marketing emails (only with your consent; you can opt out anytime)

4. Legal Basis (EU) / Notice of Collection (US)

For EU/EEA guests, we process data based on:

  • Consent (e.g., newsletter)

  • Contract (e.g., booking)

  • Legal obligations (e.g., tax law)

  • Legitimate interests (e.g., service improvement)

For US guests, we provide this notice at or before data collection. We do not sell your personal data.

5. Your Rights

EU/EEA residents may:

  • Access, correct, or delete their data

  • Withdraw consent

  • Object to or restrict processing

  • File a complaint with a data protection authority

US residents, including California residents, may:

  • Request to know what personal data we collect and why

  • Request deletion of your data (subject to exceptions)

  • Request a copy of your data

  • Not be discriminated against for exercising privacy rights

To exercise any rights, please email info@villatokara.com.

6. Sharing Your Data

We share data only when necessary:

  • With booking/payment providers (e.g., MEWS, Stripe)

  • With service partners who help us operate our hotel or website

  • With legal authorities when required by law

We do not sell your personal data to third parties.

7. Cookies and Tracking

We use cookies and similar tools to:

  • Run our website effectively

  • Understand user behavior (e.g., Google Analytics)

  • Improve performance

You can manage your cookie preferences through your browser settings.

8. Data Security and Retention

We take steps to protect your data through secure platforms and limited access. We retain data only as long as needed for legal, operational, or customer service purposes.

9. Contact Us

For privacy inquiries or to exercise your rights, contact:

Villa Tokara
Penstraat 55, Willemstad, Curaçao
Email: info@villatokara.com